Privacy Policy

With this privacy policy, we want to inform you about the nature, scope and purpose of the processing of personal data on our website. Personal data is any data that has a personal reference to you, e.g. name, address, e-mail address or user behaviour.


Who is responsible for data processing

Responsible for data processing is:

LUXAMBULANCE S.à r.l.
Annick Waaijenberg
80, bei der Härewiss
L-1141 Luxemburg
+352 76 00 81-1
info[AT]luxambulance.lu

No data protection officer has been appointed, as there is no corresponding obligation under Art. 37 GDPR.


Web hosting

We use an internet service provider to host our online presence, on whose servers the website is stored (hosting) and which makes our site available on the internet. In doing so, the internet service provider processes contact data, content data, contract data, usage data, master data as well as meta and communication data on our behalf. Name and address of the internet service provider: Keyweb AG, Neuwerkstraße 45/46, D-99084 Erfurt, Germany. Legal basis: The internet service provider processes the aforementioned data on our behalf, Art. 28 GDPR. The data processing takes place on the basis of our legitimate interest in an efficient and secure provision of our online offering, Art. 6(1)(f) GDPR.

If you only use our website for information purposes, our internet service provider only collects the personal data that your browser transmits to its server. This is the following data:

  • IP address
  • the date and time of access to our website
  • time zone difference to Greenwich Mean Time (GMT)
  • access status (HTTP status)
  • the amount of data transferred
  • the internet service provider of the accessing system
  • the browser type and version you used
  • the operating system you used
  • the website from which you may have reached our website
  • the pages or subpages you visit on our website.

The aforementioned data is stored as log files on the servers of our internet service provider. This is necessary in order to be able to display the website on the device you are using, and to ensure stability and security. Our legitimate interest in data processing lies in the aforementioned purposes. Legal basis: The data processing takes place on the basis of our legitimate interest in an efficient and secure provision of our online offering, Art. 6(1)(f) GDPR. Duration: The aforementioned data required to provide our website is stored for a period of 7 days and then deleted.


Cookies

Cookies are small text files that are stored on your device when you visit our website. Among other things, they make it possible to recognise your device again and to store certain information about your use of the website.

We use the cookie consent tool "Cookiebar" by Oveleon GmbH on our website. On your first visit to our website, a banner asks you to consent to, or decline, the use of certain cookie categories. Technically necessary cookies, without which the website does not function properly, are set irrespective of your consent. All other cookies (e.g. for statistics, external media or marketing) are only activated after you have given your explicit consent.

You can view which cookies (name, provider, purpose and duration) are currently in use at any time directly in the cookie settings on our website, and change or withdraw your selection there at any time.

Legal basis: For technically necessary cookies, the legal basis is our legitimate interest in a functional and secure provision of our website, Art. 6(1)(f) GDPR. For all other cookies, the legal basis is your consent, Art. 6(1)(a) GDPR, which you can withdraw at any time with effect for the future via the cookie settings.


Cloudflare

We use the performance and security service of Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, on our website.

Cloudflare is used to optimise the loading times of our website and to secure it. For this purpose, we use Cloudflare as a Content Delivery Network (CDN). A CDN is a network of regionally distributed servers connected via the internet. The CDN provides scalable storage and delivery capacities. This ensures optimal data throughput even during high load peaks. User requests on our website are first routed through Cloudflare's servers. Statistics are generated from these data flows. This serves to identify potential threats to our website from malware at an early stage and to optimise the loading times of our website. We have entered into a data processing agreement with Cloudflare, under which Cloudflare is authorised and obliged to evaluate the information obtained and to produce statistical reports on the nature and scope of website usage for us. Legal basis: We use Cloudflare on the basis of our legitimate interest in an efficient and secure provision of our online offering, Art. 6(1)(f) GDPR. Deletion: The data obtained is automatically deleted by Cloudflare after 4 hours.


Information about the third-party provider:


Information on the contact options we provide

If you contact us by e-mail, social media, telephone, fax, post, our contact form or otherwise, and in doing so provide us with personal data such as your name, telephone number or e-mail address, or provide further details about yourself or your request, this data will be stored and further processed by us in order to process your enquiry. Legal basis: If you submitted your enquiry via our contact form, the legal basis for processing your data is Art. 6(1)(a) GDPR. If you submit your enquiry in the context of contractual or pre-contractual relations with us, the legal basis for processing your data is Art. 6(1)(b) GDPR. If your enquiry does not fall under any of the aforementioned categories, our legitimate interest in processing your data lies in responding to your enquiry properly and in your interest, Art. 6(1)(f) GDPR. Deletion: The personal data we collect is deleted as soon as it is no longer required. We review this necessity every 2 years. You can also revoke the data processing at any time.


Your rights under the GDPR

Under the GDPR, you have the rights listed below, which you can assert at any time against the controller named in section 1 of this privacy policy:

  • Right of access: Under Art. 15 GDPR, you can request confirmation as to whether and which personal data we process about you. In addition, you can request information from us free of charge about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, as well as the origin of your data, provided it was not collected by us. Furthermore, you have the right to information about whether your personal data has been transferred to a third country or to an international organisation. If this is the case, you have the right to obtain information about the appropriate safeguards in connection with the transfer.
  • Right to rectification: Under Art. 16 GDPR, you can request the rectification of inaccurate or the completion of incomplete personal data stored by us concerning you.
  • Right to erasure: Under Art. 17 GDPR, you have the right to request the erasure of your personal data stored by us, provided that we do not need the processing for the following purposes:
    • to comply with a legal obligation,
    • to assert, exercise or defend legal claims,
    • to exercise the right to freedom of expression and information, or
    • for reasons of public interest as set out in Art. 17(3)(c) and (d) GDPR.
  • Right to restriction: Under Art. 18 GDPR, you have the right to request the restriction of the processing of your personal data if
    • you contest the accuracy of the data, for a period enabling us to verify the accuracy of the personal data,
    • the processing of your data is unlawful, but you refuse its erasure and instead request the restriction of its use,
    • we no longer need the personal data for the purposes of processing, but you need it to assert, exercise or defend legal claims,
    • you have objected to the processing of your data under Art. 21 GDPR, pending verification of whether our legitimate grounds override your rights.
  • Right to notification: If you have asserted the right to rectification, erasure or restriction of processing against us, we are obliged to inform all recipients to whom your personal data has been disclosed of the rectification or erasure of the data or the restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed of these recipients by us.
  • Right to data portability: Under Art. 20 GDPR, you can request that we provide you with the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, or request its transfer to another controller.
  • Right to lodge a complaint: Under Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority. You may contact the supervisory authority of your habitual residence, your place of work or our registered office – for Luxembourg, this is the Commission nationale pour la protection des données (CNPD), https://cnpd.public.lu.

Right of withdrawal

Under Art. 7(3) GDPR, you have the right to withdraw your consent to the processing of your data at any time. Your withdrawal does not affect the lawfulness of the processing of your personal data carried out prior to the withdrawal.


Right to object

You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data carried out on the basis of a balancing of interests (Art. 6(1)(f) GDPR). This is particularly the case if the data processing is not necessary for the performance of a contract. If you exercise your right to object, we ask you to explain the reasons. We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests and rights. Irrespective of the above, you have the right at any time to object to the processing of your personal data for the purposes of advertising and data analysis.

Please address your objection to the contact details of the controller given above.


Google Maps

We use components of "Google Maps" on our website, a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as: "Google").

Google Maps is used to visually display geographic information. Google collects and processes the visitor's IP address in this process. This is transmitted to Google regardless of whether you actually use Google Maps or are logged into your Google account. Your IP address is associated with your Google account if you are logged in during your visit to our website. This data is transferred to external Google servers, including in the USA. Purpose: The integration of Google Maps serves to simplify visualisation and navigation when visiting our location. Legal basis: We use Google Maps on the basis of our legitimate interest in optimising and designing our online offering, Art. 6(1)(f) GDPR. Prevention: You can prevent the association of the data by not using Google Maps on our website and logging out of your Google account before your visit. You can also disable JavaScript in your browser to prevent the map from being displayed. We also refer to Google's privacy policy at the following link: http://www.google.com/intl/de_de/help/terms_maps.html

Information about the third-party provider:

EU registered office: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland.


Google (Invisible) reCAPTCHA

We use "Google (Invisible) reCAPTCHA" on our website, a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This service allows us to check whether certain actions or inputs are made by a human or are being abused by a bot, i.e. carried out by a computer in an automated process. For this purpose, Google (Invisible) reCAPTCHA processes information about your user behaviour on our website. In addition, your IP address is transmitted to a Google server. Google (Invisible) reCAPTCHA uses cookies among other things (see the term above under the heading Cookies), which are stored in your browser's cache and enable an analysis of your use of our website. Further information on the type and manner of data collection and processing can be found in Google's privacy notices, which you can access here: http://www.google.de/intl/de/policies/privacy/. Purpose: The purpose of our use of the service lies in the aforementioned interests. Legal basis: We use Google (Invisible) reCAPTCHA on the basis of our legitimate interest in the secure and efficient provision as well as the optimisation of our online offering, Art. 6(1)(f) GDPR. Prevention: For the use and prevention of cookies, please refer to the information given above under the heading "Cookies". Provided you are not logged into your Google account when accessing our site, the IP address transmitted to Google via the service is not merged with other Google data.

Information about the third-party provider:

EU registered office: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland.


Our online presence on social networks

We maintain an online presence on the social networks listed below. If you visit one of these presences, the respective provider will collect and process your usage data. This is usually done through cookies stored on the device you use. See the term "cookie" above under the corresponding heading. Cookies are used to store your usage behaviour and interests and to create corresponding usage profiles. Data can also be stored in usage profiles independently of the device you use. This is particularly the case if you are a member of the respective platform and are logged in.

You can find out for what purpose and to what extent data is collected by the provider in the respective privacy policies of the providers set out below. We ourselves have no influence on which data is collected and how this data is used by the provider. If you wish to request information in detail or exercise your rights as a data subject, you can do so most effectively directly with the respective provider, as only the respective provider has access to your data.

We would like to point out that your usage data may be transferred and processed outside the European Union. In this case, there is a risk that the enforcement of your rights as a data subject may be made more difficult. Those US providers certified under the EU-US Data Privacy Framework (DPF) have committed to complying with EU data protection standards. Information on whether the respective provider has such a certification can be found in the information on the providers listed below.

Legal basis: If you have been asked by one of the providers listed below for consent to data processing, the legal basis for the processing is Art. 6(1)(a) GDPR. Otherwise, your data is processed on the basis of our legitimate interests in engaging and communicating with you, Art. 6(1)(f) GDPR. Prevention: For the respective opt-out options, please refer to the linked information from the providers below.

We maintain an online presence on the following social networks:

Facebook
Facebook is a service of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.
EU registered office: Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland


Security measures

We also take technical and organisational security measures in accordance with the state of the art in order to comply with data protection regulations and to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorised access by third parties.


Currency and amendment of this privacy policy

This privacy policy is currently valid and dated September 2026. Due to changes in legal or regulatory requirements, or changes to the services used on our website, it may become necessary to amend this privacy policy.